Vivella Terms & Conditions

Effective Date: November 5, 2025

1. General Information

By accessing or purchasing from Vivella, you agree to be bound by these Terms and Conditions. These terms apply to all users of the site, including visitors, customers, and any other parties accessing our services or products.

If you do not agree to these terms, please discontinue use of our website and services immediately.

2. Products & Orders

All product descriptions, ingredient listings, images, and prices are subject to change at any time without prior notice.

Vivella reserves the right to refuse, cancel, or modify any order at our discretion if we suspect fraudulent activity, unauthorized transactions, policy violations, or inaccuracies in product information or pricing.

Orders cannot be modified or canceled once submitted and confirmed. Please review all order details carefully before completing checkout.

Product availability is not guaranteed and may be limited based on inventory levels.

3. Pricing & Payment

All prices are listed in USD unless otherwise specified and exclude shipping costs unless stated.

Applicable sales tax will be calculated and added at checkout based on your shipping address where required by law.

We accept secure payments via major credit cards, PayPal, and other authorized payment processors displayed at checkout.

Vivella is not responsible for currency exchange rate fluctuations, international transaction fees, or bank processing charges imposed by your financial institution.

Payment authorization is required before order fulfillment.

4. Product Use & Directions

Vivella Universal Flare Care is a topical product intended for external use.

Directions: Apply Universal Flare Care directly to the desired skin area as directed on the product packaging. Apply a generous layer as needed. For additional support, the product may be covered with clean gauze where appropriate.

Universal Flare Care may be applied to irritated, compromised, or broken skin when used according to product directions. Avoid direct contact with the eyes and mucous membranes.

Ingredients: Universal Flare Care contains Olive Oil, Beeswax, Egg Yolk Extract, Propolis Extract, Grapeseed Oil, and Lavender Essential Oil.

Allergies and Sensitivities: Review the complete ingredient list before use. Do not use this product if you have a known allergy or sensitivity to any listed ingredient, including bee derived ingredients, egg derived ingredients, or essential oils.

Discontinue Use If: You experience unexpected or worsening redness, itching, burning, swelling, rash, hives, blistering, or another adverse reaction. Seek appropriate medical attention if a reaction is severe or persistent.

Not for Ingestion: Universal Flare Care is intended for external topical application only. Do not ingest.

Consult a Healthcare Professional: If you are pregnant or breastfeeding, have a diagnosed skin condition, are currently receiving medical treatment for a skin condition, are using prescription topical medications, have a known allergy or sensitivity to any ingredient, or have concerns regarding whether the product is appropriate for you, consult an appropriate healthcare professional before use.

Individual Results May Vary: Results depend on individual factors including skin condition, skin type, severity, lifestyle, environmental triggers, and consistency of use. Testimonials and before and after images represent individual customer experiences and are not a guarantee that every customer will experience the same results.

5. Shipping & Delivery

Estimated shipping times are provided at checkout and are for informational purposes only.

Delivery timeframes may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, holidays, and other unforeseen circumstances.

Customers are responsible for providing accurate and complete shipping information at checkout.

Vivella is not liable for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

6. Returns & Refunds

Vivella offers a 90 Day Return Policy.

Key terms include:

• Returns must be initiated within 90 days of delivery.

• Customers requesting a refund may be required to provide their order number and reasonable documentation relating to their purchase or product experience.

• Return shipping costs are the responsibility of the customer except in cases involving products that arrive damaged, defective, or incorrect.

• Approved refunds are generally processed within 5 to 10 business days after the return or required documentation has been received and verified.

• Original shipping charges are nonrefundable unless otherwise required by applicable law.

• Refunds will generally be issued to the original payment method.

• Individual product results vary and are not guaranteed.

To initiate a return or request assistance, contact Support@vivella.us.

Additional requirements or exclusions may apply as described in Vivella's complete 90 Day Return Policy.

7. Health & Safety Disclaimers

Not Intended as Medical Treatment: Universal Flare Care is a topical skin care product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

References to skin concerns, flare ups, customer experiences, or conditions in marketing materials, testimonials, social media content, or other Vivella materials are provided for informational purposes and should not be interpreted as medical advice, diagnosis, or a guarantee of treatment.

External Use Only: Universal Flare Care is intended for topical external use only. Do not ingest. Avoid direct contact with the eyes and mucous membranes.

Ingredient Sensitivities: Natural ingredients can still cause allergic reactions or sensitivities in some individuals. Review all ingredients carefully before use.

Discontinue Use If: You experience an unexpected or significant adverse reaction, including worsening irritation, rash, itching, burning, swelling, hives, or blistering. Seek appropriate medical attention for severe or persistent reactions.

Individual Results: Customer experiences vary. Any testimonials, reviews, demonstrations, photographs, videos, before and after images, or descriptions of results reflect individual experiences and do not guarantee identical or similar outcomes.

Not a Substitute for Medical Care: Vivella products and information are not a substitute for professional medical advice, diagnosis, or treatment. Seek advice from an appropriate healthcare professional regarding persistent, severe, worsening, infected, or otherwise concerning skin symptoms.

Assumption of Risk: By purchasing and using Vivella products, you acknowledge that topical products may cause individual sensitivities or reactions and agree to review the ingredient list, product labeling, warnings, and directions before use.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, software, branding, and other materials, is the exclusive property of Vivella or its licensors.

Content is protected by United States and international copyright, trademark, and intellectual property laws.

Unauthorized use, reproduction, distribution, modification, republication, or commercial exploitation of any content without express written permission from Vivella is strictly prohibited.

9. Limitation of Liability & Release

Release of Claims: To the fullest extent permitted by applicable law, you release, waive, and discharge Vivella, its officers, directors, employees, contractors, licensors, and affiliates from claims arising out of or relating to misuse of Vivella products, failure to follow product directions or warnings, or individual sensitivities or allergic reactions, except where liability cannot legally be excluded or limited.

Limitation of Liability: To the fullest extent permitted by applicable law, Vivella, its officers, directors, employees, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your purchase or use of Vivella products or services.

No Warranties: Except where prohibited by law, Vivella makes no warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

Liability Cap: To the fullest extent permitted by applicable law, Vivella's total cumulative liability arising from your purchase or use of a particular product shall not exceed the amount actually paid by you for the product giving rise to the applicable claim.

Statutory Carve Out: Some jurisdictions do not permit certain warranty disclaimers, releases, or limitations of liability. Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

10. Customer Responsibilities

You agree to provide accurate, current, and complete information during registration and checkout.

You are responsible for maintaining the confidentiality of your account credentials.

You agree to notify us immediately of unauthorized use of your account.

You are responsible for reviewing product ingredients, labeling, directions, and warnings before use.

You agree to use Universal Flare Care according to the provided directions and to discontinue use and seek appropriate assistance if you experience a serious adverse reaction.

11. Subscription Services

Subscription orders are automatically processed and charged at the interval selected when subscribing, such as monthly or quarterly.

You may cancel your subscription at any time by contacting Support@vivella.us or through your account settings where available.

Cancellations apply to future subscription charges and do not ordinarily reverse orders that have already been processed.

Subscription pricing may change. Where required, subscribers will receive appropriate notice before revised pricing applies to future subscription orders.

Customers are responsible for maintaining accurate payment and shipping information for active subscriptions.

12. Privacy & Data Protection

Your personal information is collected, stored, and used in accordance with our Privacy Policy.

We do not sell or rent your personal information. Information may be shared with service providers and other parties where reasonably necessary to operate our business, process payments, fulfill orders, provide customer support, comply with legal obligations, or as otherwise described in our Privacy Policy.

We implement reasonable security measures designed to protect customer information.

By using our website, you acknowledge our collection and use of information as described in our Privacy Policy.

13. User Conduct

You agree not to:

• Use our website for any unlawful purpose or in violation of these Terms.

• Attempt to gain unauthorized access to our systems or networks.

• Transmit viruses, malware, or other harmful code.

• Engage in activity that interferes with or disrupts our services.

• Impersonate another person or entity or misrepresent your affiliation.

• Harvest or collect information about other users without authorization.

14. Third Party Links

Our website may contain links to third party websites for convenience or informational purposes.

Vivella does not control and is not responsible for the content, privacy policies, security, availability, or practices of third party websites.

Access to third party websites is at your own discretion and risk.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Vivella and its affiliates from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful use of our website or services, your misuse of our products, your material violation of these Terms, or your infringement of third party rights.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable laws of the United States, subject to any mandatory consumer protection laws that may apply based on your jurisdiction.

Direct Resolution: If you have a dispute, claim, or concern arising from these Terms, your purchase, or your use of Vivella products, please contact Vivella directly at Support@vivella.us and describe the issue in reasonable detail.

Vivella will work with you in good faith to attempt to resolve the matter directly.

Carve Out: Either party may bring an individual action in small claims court where permitted and may seek appropriate injunctive relief for intellectual property violations.

Nothing in this section is intended to waive any right that cannot legally be waived.

17. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Where legally permitted, the affected provision shall be modified only to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and other policies expressly incorporated by reference, constitute the entire agreement between you and Vivella concerning use of our website and purchase of our products, superseding prior agreements or understandings relating to the same subject matter.

19. No Waiver

Vivella's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing by an authorized representative of Vivella.

20. Changes to Terms & Conditions

Vivella reserves the right to modify, update, or replace these Terms and Conditions from time to time.

Material changes will become effective upon posting to this page or as otherwise required by applicable law, together with an updated effective or last updated date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

We encourage you to review these Terms periodically.

21. Contact Information

If you have questions, concerns, return requests, or other inquiries regarding these Terms or Vivella products, please contact us:

Email: Support@vivella.us

Response Time: Within 24 to 48 business hours

By placing an order or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.