Terms and Conditions

Vivella Terms & Conditions
Effective Date: Wednesday Novemeber 5, 2025

1. General Information

  • By accessing or purchasing from Vivella, you agree to be bound by these Terms and Conditions.
  • These terms apply to all users of the site, including visitors, customers, and any other parties accessing our services or products.
  • If you do not agree to these terms, please discontinue use of our website and services immediately.

2. Products & Orders

  • All product descriptions, ingredient listings, images, and prices are subject to change at any time without prior notice.
  • Vivella reserves the right to refuse, cancel, or modify any order at our discretion if we suspect fraudulent activity, unauthorized transactions, policy violations, or inaccuracies in product information or pricing.
  • Orders cannot be modified or canceled once submitted and confirmed. Please review all order details carefully before completing checkout.
  • Product availability is not guaranteed and may be limited based on inventory levels.

3. Pricing & Payment

  • All prices are listed in USD unless otherwise specified and exclude shipping costs unless stated.
  • Applicable sales tax will be calculated and added at checkout based on your shipping address where required by law.
  • We accept secure payments via major credit cards, PayPal, and other authorized payment processors displayed at checkout.
  • Vivella is not responsible for currency exchange rate fluctuations, international transaction fees, or bank processing charges imposed by your financial institution.
  • Payment authorization is required before order fulfillment.

4. Product Use & Recommendations

  • Vivella supplements are intended for adults 18 years of age and older.
  • For optimal results, we recommend taking one capsule daily.
  • Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
  • Consult with a qualified healthcare professional before use if you are pregnant, nursing, taking medications, or have any underlying medical conditions.
  • Do not exceed recommended dosage unless directed by a healthcare provider.

5. Shipping & Delivery

  • Estimated shipping times are provided at checkout and are for informational purposes only.
  • Delivery timeframes may vary due to factors beyond our control, including but not limited to: carrier delays, customs processing, weather conditions, and holidays.
  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • Vivella is not liable for delays, lost packages, or failed deliveries resulting from incorrect shipping addresses provided by the customer.
  • Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

6. Returns & Refunds

Please refer to our 90-Day Return Policy for complete details. Key points include:

  • Returns must be initiated within 90 days (3 months) of delivery.
  • Refund requests require submission of before and after photos (dated), proof of product usage (empty bottles), weight and height information, and order number.
  • Return shipping costs are the responsibility of the customer except in cases of defective or damaged products.
  • Refunds are processed within 5-10 business days after documentation verification.
  • Contact support@vivella.us to initiate a return.

7. Health & Safety Disclaimers

  • Not FDA Evaluated: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
  • Contraindications: Do not use if pregnant, breastfeeding, trying to conceive, or taking isotretinoin (Accutane) or high-dose vitamin A supplements.
  • Medication Interactions: If taking antidepressants (SSRIs, SNRIs, MAOIs), do not use.
  • Individual Results May Vary: Results depend on individual factors including hormonal balance, lifestyle, diet, and consistency of use.
  • Medical Advice: Vivella supplements are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider regarding health concerns.

8. Intellectual Property

  • All content on this website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, and software, is the exclusive property of Vivella or its licensors.
  • Content is protected by United States and international copyright, trademark, and intellectual property laws.
  • Unauthorized use, reproduction, distribution, modification, or republication of any content without express written permission from Vivella is strictly prohibited.

9. Limitation of Liability

  • Vivella, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use or inability to use our products or services.
  • This includes but is not limited to: allergic reactions, adverse effects, product interactions, lost profits, business interruption, or data loss.
  • In no event shall Vivella's total liability exceed the amount paid by the customer for the product giving rise to the claim.
  • Some jurisdictions do not allow limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
  • Users assume all responsibility and risk for the use of our products and website.

10. Customer Responsibilities

  • You agree to provide accurate, current, and complete information during registration and checkout.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized use of your account.
  • You agree to use our products only as directed and in accordance with all applicable laws and regulations.

11. Subscription Services (If Applicable)

  • Subscription orders are automatically processed and charged at the selected interval (monthly, quarterly, etc.).
  • You may cancel your subscription at any time by contacting support@vivella.us or through your account settings.
  • Cancellations take effect after the current billing cycle completes.
  • Subscription pricing is subject to change with 30 days' advance notice to subscribers.

12. Privacy & Data Protection

  • Your personal information is collected, stored, and used in accordance with our Privacy Policy.
  • We do not sell, rent, or share your personal information with third parties except as necessary to fulfill orders or as required by law.
  • We implement industry-standard security measures to protect your data.
  • By using our website, you consent to our data collection and use practices as outlined in our Privacy Policy.

13. User Conduct

You agree not to:

  • Use our website for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems or networks
  • Transmit viruses, malware, or other harmful code
  • Engage in any activity that interferes with or disrupts our services
  • Impersonate any person or entity or misrepresent your affiliation
  • Harvest or collect information about other users without consent

14. Third-Party Links

  • Our website may contain links to third-party websites for your convenience.
  • Vivella does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.
  • You access such sites at your own risk.

15. Indemnification

  • You agree to indemnify, defend, and hold harmless Vivella and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of our products or services, violation of these Terms, or infringement of any third-party rights.

16. Governing Law & Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of the United States without regard to conflict of law principles.
  • Any disputes arising from these Terms or your use of our products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
  • You waive any right to participate in class action lawsuits or class-wide arbitration.
  • Notwithstanding the above, either party may seek injunctive relief in court for intellectual property violations.

17. Severability

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  • The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

  • These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Vivella regarding the use of our website and products, superseding any prior agreements or understandings.

19. No Waiver

  • Vivella's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Any waiver must be in writing and signed by an authorized representative of Vivella.

20. Changes to Terms & Conditions

  • Vivella reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion.
  • Material changes will be effective upon posting to this page with an updated "Last Updated" date.
  • Your continued use of our website or products after changes are posted constitutes acceptance of the modified Terms.
  • We encourage you to review these Terms periodically to stay informed of any updates.

21. Contact Information

If you have questions, concerns, or requests regarding these Terms and Conditions, please contact us:

By placing an order or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions