Return Policy
Vivella 90-Day Return Policy
We are committed to your satisfaction and skin health results. If Vivella does not meet your expectations, you are protected by our comprehensive 90-day return policy.
Return Eligibility Requirements
To qualify for a full refund, you must provide the following documentation:
- Before and After Photos: Dated photographs showing your skin condition at the start of use and after completing the trial period
- Proof of Product Usage: Images of the empty supplement bottle(s)
- Physical Information: Your current weight and height for support and product improvement purposes
- Order Confirmation: Your order number or receipt
Note: For optimal results, we recommend taking one capsule daily.
Return Timeline
- You have 90 days (3 months) from the date of delivery to initiate a return and provide the required documentation.
Refund Processing
- Once we receive and verify your documentation, we will process your refund to your original payment method within 5-10 business days.
- You will receive an email confirmation once the refund has been issued.
Return Shipping
- Defective or Damaged Products: We cover return shipping costs or provide a free replacement
- Standard Returns: Customer is responsible for return shipping costs
How to Initiate a Return
Email our support team at support@vivella.us with the following information:
- Your order number
- Reason for return
- Before and after photos (dated)
- Photos of empty product bottle(s)
- Your weight and height
Our customer support team will review your submission and guide you through the return process within 24-48 hours.
Our Commitment
Your documentation helps us continuously improve Vivella and better understand how our supplement works across different individuals. All information provided is kept confidential and used solely for product development and customer support purposes.
For questions about our return policy, please contact support@vivella.us.